Terms and Conditions

1. Detailed description of goods and/or services
Hyde Park Boutique Hotel is a business in the hospitality industry that supplies accommodation.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within __1__ day and availability confirmed by way of email.

3. Return and Refunds policy
The provision of services by Hyde Park Boutique Hotel is subject to availability. Cancellation of reservations by the client will attract a 20% cancellation fee within 60days prior to arrival.

4. Customer Privacy policy
Hyde Park Boutique Hotel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for Hyde Park Boutique Hotel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by Hyde Park Boutique Hotel separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility
Hyde Park Boutique Hotel takes responsibility for all aspects relating to the transaction including sale of services sold on this website, customer service and support and dispute resolution.

11. Country of domicile
This website is governed by the laws of South Africa and Hyde Park Boutique Hotel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation
Hyde Park Boutique Hotel may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Company information
This website is run by Sweet Equity Investments (Pty) Ltd l based in South Africa trading as Hyde Park Boutique Hotel and with registration number 2003/014054/07 and Chris Rossouw as Director.

14. Hyde Park Boutique Hotel contact details
Company Physical Address:

34 Christopherson Street, Hyde Park, Sandton, 2196 
Email: res@hydeparkboutiquehotel.co.za

Telephone: 072 612 8224